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With the advent in the last decade of different technologies (Social Networking, Tweets, Blogs), it seems that clients are less inclined to pick up the phone and call to explain their issues to the support teams and get a more personalized service. This has become a support issue in and of itself. When communicating anRead more

The web is enabling the birth of new technologies, and one that is quickly gaining popularity is cloud computing. One such example is companies who provide data storage to individuals or organizations on their servers in order to create new sources of revenue. While the idea of not being responsible when your hard drive failsRead more

So your email traffic is getting blocked by the major ISPs but you’re not getting much cooperation from them when it comes to getting unblocked. Then it might be time for you – or whoever is responsible for the email server – to sign up for various Feedback Loops (FBL). Most major ISPs have these loops in place to keep youRead more

Most ISPs (big or small) are not aware of their companys status on the Internet; let alone what it is and how to check it. In fact, it is called a reputation, and this is the grade that is given to either your domain name (or the domains hosted on your system) and/or the IPRead more