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Canada’s Anti-Spam Legislation or CASL (formerly known as the Electronic Commerce Protection Act and the Fighting Internet and Wireless Spam Act)  was passed in December 2010. It is is awaiting proclamation and should come into force shortly. CASL was supposed to promote the efficiency and adaptability of the Canadian economy by ensuring that nobody willRead more

Smartphone demons More and more people are using their smartphones for music and gaming as well as phone conversations. They’re using them with earbuds and over longer periods of time than if they were just listening to music. (Harvard University researcher Brian Fligor, Sc.D.) If you have to be plugged into your smartphone for anyRead more

With the advent in the last decade of different technologies (Social Networking, Tweets, Blogs), it seems that clients are less inclined to pick up the phone and call to explain their issues to the support teams and get a more personalized service. This has become a support issue in and of itself. When communicating anRead more

I came across a blog post from Virus Bulletin today, explaining that anti-spam solutions displayed significantly lower spam catch rates [in their latest test] than in other recent tests. To explain this drop, Virus Bulletin hypothesized that spammers are doing a better job at avoiding blacklists. This reminded me of a blog post from John Levine,Read more

Where to start? For your physical health, start with the biggest things: Look at your overall space first. You have to know how much room you have to fit in the improvements you need before you start thinking about what you want. Ensure you have the budget/approval for the project and qualified people to help youRead more