Our Support Team is Dedicated to Your Success
We have more than three decades of experience providing high quality technology with a high-standard of support to IT specialists, partners and companies in need. We’re driven to add this value to our offering because we know what you deal with. Maintaining complex systems and relationships with multiple stakeholders while also keeping your eye on the ball with day-to-day activities can make working in IT a frazzling experience, but our support team is one of the things that makes your process a little easier.
What Can You Expect from Vircom Support?
These Are Actual Responses from Our Customer Support Surveys
“You guys are exceptional, positive, helpful, professional and very knowledgeable”
“Your team is always very knowledgeable, friendly and immediately assist when problems occur. Great Job Team!”
“Very helpful, Very knowledgeable. Offer interesting info that I needed to know even though I didn’t know what questions to ask. Very Intuitive and patient, handles customers very professionally.”
“You guys rock! Thanks!”
“I called support and hung up before leaving a message. Support called me back after seeing a missed call. I’ve never had that happen before!”
“Awesome techs to work with. Handle issues with expediency and accuracy.”
“As always, Vircom’s support personnel provide a great experience and never disappoint. Thanks guys!”
“You guys are AWESOME!! Can’t say enough good things about you, always available to answer questions and always goes above and beyond to support us.”
“Great support to perform upgrading (migrating) service. Thorough explanation of how to use new modusCloud web interface.”
“I called after hours and it took about 20 minutes for a call back as our issue was critical. Response time was great and so was the technician for after hours. Thank you.”
“Knew exactly how to solve problem and worked to clean up server after hacker.”
“I can’t smash “excellent” enough on this survey to really explain how clutch your guys have been. I always get prompt investigation into my technical issues and detailed explanation that help me learn how to deal with them in the future. Great service guys, keep up the good work.”
“The issues that I’ve raised have been handled in a timely manner and I have no complaints. Give those guys a raise, they deserve it!! :)”
“Not that it’s too useful, but give them a fat xmas bonus!”
“You are the best”
“Keep up the good work”
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Prefer to speak with us? Call us Monday to Friday from 8:30 to 6:00pm EST in English, French, Spanish, Italian and Arabic.
Vircom is a dynamic software company building network and security solutions since 1994
Our average customer stays with us for over 8 years, which is staggering in a competitive market. There’s a good reason for that – we build and partner to offer the highest quality security solutions and we are obsessive about giving customers the best service experience possible.
