Alpha Omega Solutions (AOS) & Vircom
AOS at a glance
Company Profile: Alpha Omega Solutions (AOS)
Location: NYC Region
Company Type: MSP
Product(s) Used: Proofpoint Essentials, OnDMARC, Vircom Portal, Security Awareness Traininq
Trusted Partnership: Since 1999
Pre-Vircom
Challenges
- Keeping up with evolving cyber threats
- Managing thousands of users efficiently
- Finding a cost-effective, full-feature email security solution
Post-Vircom
Key Benefits from Vircom
- Robust, holistic suite of email security services
- Expert, quick personalized support and Vircom Portal with multi-client management automations
- Profitable and Easy to Sell Solutions
They’re regularly adding upgrades and advanced features to keep up with the needs of the now.
VP of Software Development & Technology Services
Success story snapshot
AOS has partnered with Vircom for over 20 years to enhance its cybersecurity. The collaboration began in 1999 with Vircom’s modusGate for email filtering.
As cybersecurity needs evolved, so did AOS’s requirements. After years of success with modusGate and third-party archiving, AOS briefly switched to Mimecast for a cloud-based, all-in-one solution.
When AOS discovered that Vircom, through its partnership with Proofpoint, now offered a holistic cloud solution with full archiving,
they saw the chance to return to a trusted partner—now with the enhanced features they needed.
Challenges
Returning to Vircom wasn’t automatic—there were specific needs that had to be met. AOS required:
- Modern cybersecurity features without sacrificing customer experience.
- Strong customer support capable of helping AOS manage thousands of users.
- An affordable and simple pricing model for predictable cost management.
Vircom Solution - More than just email security
In 2018, AOS re-signed with Vircom, this time adopting Proofpoint Essentials and the Vircom Portal. The benefits were immediate.
Customer Support:
For AOS, great customer service was a top priority. Managing thousands of users means issues must be resolved quickly, and Vircom’s responsive support delivered exactly that.
“With Vircom, we send an email to open a ticket and get an immediate response. Because they know us, they can get the job done quickly for our clients”
Comprehensive Email Security Functionality:
Vircom’s Proofpoint Essentials provided AOS with comprehensive email security with built-in archiving, all within a seamless cloud environment.
This cloud-first approach made it easier for AOS and their clients to manage their email environments.
Simplified Pricing and Easy to Sell Email Security:
Another big win for AOS was the straightforward pricing model.
“The license is more affordable than other options with better support and easier use. I couldn’t be more pleased with my experience.”
Compared to previous solutions, Vircom’s pricing was 3x more affordable, eliminating complex licensing structures and making it easier for AOS to scale its services.
The Results – A high-quality upsell to nearly 100 AOS customers
Today, AOS uses Vircom’s enhanced version of Proofpoint Essentials to secure 1 ,600 users across nearly 100 clients.
The return to Vircom didn’t just strengthen AOS’s security posture—it also unlocked opportunities for growth.
The enhanced email security suite has become a valuable upsell, helping AOS expand its offerings and client base.
“Vircom is the lead product for us in the email security space, so for any new customers coming in, it’s an opportunity to add business.”
Ease of use has been another key benefit. With Vircom Portal, AOS can quickly provision and deploy solutions, manage client data, and troubleshoot issues—all from a single dashboard.
This seamless experience, combined with simple pricing and high-quality solutions, has solidified AOS’s long-standing trust in Vircom.
