Reflexion Networks has been known as an MSP-friendly offering for cloud email security, email continuity, email encryption, email archiving and more, but since being purchase by Sophos a few years ago, reports are that few improvements have been made to the product and most customers are pushed in one way or another. In this case, it may be that and Sophos Reflexion End-of-Life will emerge sooner rather than later
This is likely no surprise, as part of Sophos’ interest in Reflexion was it’s 100% channel-based business. However, where product development lags, MSPs and other resellers will be the first to notice, as they field the most diverse set of service requests (and complaints) of any cohort in IT, given that they often serve diverse groups of customers throughout the day.
Some have complained that the product has entered a lax development cycle, with little in the way of updates or improvements that could add real value for MSPs and seem to allow even basic ransomware attachments through, while reports of significant support hurdles starting emerging soon after their acquisition by Sophos.
While the unique offerings that attracted MSPs in the past may still be attractive for some, issues like an underdeveloped ConnectWise Integration and more also seem to be plaguing the product. Some in the r/msp community seem to believe there is an intent here to ultimately kick Reflexion customers onto Sophos’ more advanced threat protection products, which would likely come at significant price premium that in any manner would outweigh the cost of lost or burnt channel partners to Sophos. Partners not willing to buy into the upsell, however, will need to consider better-value solutions once they have to start looking for a new email security vendor.
More to come as this story develops…
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